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AI review replies for restaurants

Every Google review answered. Automatically.

Platero replies to every review in your restaurant's voice, in seconds. You just tap approve.

Start free for 30 days →

No card to start · first 100 past reviews answered free

30

diners walk away from every unanswered bad review

Spokk

5-9%

of revenue lost when your rating drops one star

Harvard Business School

89%

of diners prefer a restaurant that replies

BrightLocal

Three steps. Five minutes.

Get started in less time than it takes to respond to a single review manually.

1

Connect

Sign in with Google and connect your restaurant’s Business Profile

2

Review

AI drafts a personal reply to every new review, in the language it was written in

3

Publish

Approve with one click. Published to Google instantly.

Get started now

See a reply written for your restaurant

Watch Platero answer one of your real Google reviews, live.

Naughty Pizza Dubai

Naughty Pizza Dubai

Business Bay, Dubai · 4.8 ★ · 3,344 reviews

Their real review

DR

Daniel R.

· 2 weeks ago
The pizza was genuinely excellent, crispy base, fresh toppings, full of flavour. Only downside was the wait: about 30 minutes for a table on a Friday even with a booking. Great food, would come back if the service keeps up.

Owner's reply ✦

Goal:
Tone:

In the app you add your own instructions and Platero learns your voice from the replies you write.

Set up my restaurant →

Start free. Keep it from $5.

30 days free. No card. Pick a plan now and pay nothing until day 31.

Starter

$5/mo per location

For steady volume.

Included:

  • Replies drafted for new reviews
  • 20 replies a month per location
  • Negative reviews handled professionally
  • Tone presets and custom instructions
  • One click, bulk, or manual publishing
  • Write your own reply on any review
  • First 100 past reviews answered free, per location

Hit 20 replies in a month and drafting waits for the 1st of next month. You can still write replies yourself.

Start 30-day free trial →
Recommended

Pro

$20/mo per location

Every review, answered.

Everything in Starter, plus:

  • Every review answered, no monthly limit
  • Learns how you write
  • See what guests praise and complain about
  • Auto-publish by rating

Sounds like you, not like AI

Pro reads the replies you write and edit. The more you write, the sharper it gets.

Choose Pro →

Mix Starter and Pro across locations · Cancel any time · 30-day money-back guarantee

FAQ

Got questions? We have answers.

No. Every reply uses real details from the review and your chosen tone, so it reads like you wrote it. You can see live examples on this page.

Your Google Business Profile is in safe hands

Every reply is reviewed before it goes live. Built to follow Google's Business Profile guidelines, professional, relevant replies that meet platform standards.

Google guidelines compliant

Every reply follows Google’s Business Profile content policies. Professional, relevant, and platform-safe.

Human approval, always

Nothing publishes until you approve it. Turn on auto-publish for the star ratings you trust, and that switch is yours too.

Content safety screening

Automatic checks for policy violations, inappropriate language, and sensitive content before any reply goes live.

Full audit trail

Every response is logged: what was generated, what was published, when, and by whom. Complete transparency.

Start free trial

From the blog

Know what your reviews are really costing you

Practical guides for restaurant owners on reviews, reputation, and growth.

What a 1-star drop in your Google rating actually costs your restaurant
restaurant reputation

What a 1-star drop in your Google rating actually costs your restaurant

A Harvard study found restaurants lose 5–9% of revenue with every half-star drop. Here's what that means in real numbers for your location.

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Why 97% of customers read restaurant review responses before they visit
restaurant reputation

Why 97% of customers read restaurant review responses before they visit

The review itself is only half the story. Potential customers are reading your responses just as carefully, and what they see there often determines whether they book.

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How to turn a bad review into a repeat customer (with real examples)
negative reviews

How to turn a bad review into a repeat customer (with real examples)

A complaint handled well creates more loyal customers than a flawless experience. Here's the recovery process that works, and real before/after examples.

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Join restaurant owners who respond to 100% of their reviews

Every unanswered review is a customer you're losing right now

Your competitors are responding. Your customers are reading. The reviews you don't answer today are the customers you lose tomorrow.

AI responses in 3 seconds
One-click publish to Google
From $5/month, cancel anytime
Cancel anytime, every response we publish stays on your Google profile.
Start your free trial

or explore the demo first

No credit card. No setup fee. No long-term contracts.