AI Review Management for London Restaurants
Every Google review answered. Automatically.
Shoreditch small plates, Soho pre-theatre, Sunday roasts across Borough and Clapham, while your team is flat out, the gastropub off Brick Lane answers every Google review the same day. We catch new reviews within the hour, draft replies in your voice, and send them only after your one-click approval.
No card to start · first 100 past reviews answered free
30
diners walk away from every unanswered bad review
Spokk
5-9%
of revenue lost when your rating drops one star
Harvard Business School
89%
of diners prefer a restaurant that replies
BrightLocal
Why this matters in London
Local numbers that explain what an unanswered review actually costs you here.
21.7M
International visitors to London, a tourist-heavy demographic that overwhelmingly leaves Google reviews in English and many other languages.
Source: VisitBritain / London & Partners
88%
Of consumers would use a business that replies to all of its reviews, versus just 47% for businesses that never respond, response rate directly drives footfall.
146 vs 65
Restaurant openings vs closures in London for the 2026 Harden’s Guide, the highest opening count in a decade. Competition for diner attention has never been louder.
The review no one answered is the reason your Friday lunch is quiet.
London diners read every reply before they book, the negative ones loudest. While you were expediting Saturday’s Shoreditch service, the gastropub off Brick Lane replied to their 3-star, thanked the guest by name, and climbed past you for “best Sunday roast near me”.
Start free trialAI draft ready within 1 hour of every new review, published on your schedule.
SOUNDS LIKE YOU
Replies that sound
like you wrote them
Replies that sound
like you wrote them
Every reply names the dish, the staff, the detail that mattered. Your tone, never a template.
See it in actionNEGATIVE REVIEWS
Negative reviews?
Handled professionally.
Negative reviews?
Handled professionally.
A one-star complaint becomes a calm, professional reply that every future diner reads and trusts.
Try it freeThree steps. Five minutes.
Get started in less time than it takes to respond to a single review manually.
Connect
Sign in with Google and connect your restaurant’s Business Profile
Review
AI drafts a personal reply to every new review, in the language it was written in
Publish
Approve with one click. Published to Google instantly.
Why Platero AI
Everything you need to manage your restaurant reviews on autopilot.
Sounds like you
It studies four of your own replies (an angry one, a middling one, two happy ones) and re-reads your latest every time it drafts. You set the tone, length, emojis, signature and your own instructions.
Negative reviews, handled
Turns a one-star complaint into a calm, professional reply future diners trust.
Always on
Every new review gets a ready-to-post draft within the hour, even at 3am.
Publish your way
Approve with one click, publish a batch at once, or auto-publish by star rating.
Know what guests love and hate
Your top praise and top issues from the last 30 days, plus rating breakdown and response rate. Click a topic to read the reviews behind it.
Your backlog, cleared
Your first 100 past reviews are answered free on day one.
London restaurant questions
The specifics that actually come up here, answered.
Your Google Business Profile is in safe hands
Every reply is reviewed before it goes live. Built to follow Google's Business Profile guidelines, professional, relevant replies that meet platform standards.
Google guidelines compliant
Every reply follows Google’s Business Profile content policies. Professional, relevant, and platform-safe.
Human approval, always
Nothing publishes until you approve it. Turn on auto-publish for the star ratings you trust, and that switch is yours too.
Content safety screening
Automatic checks for policy violations, inappropriate language, and sensitive content before any reply goes live.
Full audit trail
Every response is logged: what was generated, what was published, when, and by whom. Complete transparency.
Join restaurant owners who respond to 100% of their reviews
Every unanswered review is a customer you're losing right now
Your competitors are responding. Your customers are reading. The reviews you don't answer today are the customers you lose tomorrow.
No credit card. No setup fee. No long-term contracts.