AI Review Management for New York Restaurants
Every Google review answered. Automatically.
Williamsburg brunch, West Village dinner service, Midtown Wednesday lunch, Astoria weekend crowds, 30+ reviews a week stack up while your kitchen is on the pass. The West Village spot across the street answers every review by end of service and climbs past you in “best near me” for half a dozen searches. We catch new reviews within the hour, draft replies in your voice, and send only after your one-click approval.
No card to start · first 100 past reviews answered free
30
diners walk away from every unanswered bad review
Spokk
5-9%
of revenue lost when your rating drops one star
Harvard Business School
89%
of diners prefer a restaurant that replies
BrightLocal
Why this matters in New York
Local numbers that explain what an unanswered review actually costs you here.
64.5M
Visitors to NYC in 2024, the second-highest in city history. A huge share of restaurant reviews come from out-of-towners reading Google before they book.
17,600
Licensed food service establishments in NYC compete for diner attention, Google ranking and review velocity are direct levers on bookings.
88% vs 47%
Consumers who would use a business that replies to all its reviews vs one that doesn’t respond at all, response coverage is a buying signal, not a nicety.
Tuesday dinner is half-empty because of last Saturday’s unanswered review.
New York diners scroll Resy, Google, and Eater before dinner, every reply you left hanging is a reason to pick the place two blocks over. The West Village spot already answered every review by midnight. Their Tuesday is booked. Yours has tables.
Start free trialAI draft ready within 1 hour of every new review, published on your schedule.
SOUNDS LIKE YOU
Replies that sound
like you wrote them
Replies that sound
like you wrote them
Every reply names the dish, the staff, the detail that mattered. Your tone, never a template.
See it in actionNEGATIVE REVIEWS
Negative reviews?
Handled professionally.
Negative reviews?
Handled professionally.
A one-star complaint becomes a calm, professional reply that every future diner reads and trusts.
Try it freeThree steps. Five minutes.
Get started in less time than it takes to respond to a single review manually.
Connect
Sign in with Google and connect your restaurant’s Business Profile
Review
AI drafts a personal reply to every new review, in the language it was written in
Publish
Approve with one click. Published to Google instantly.
Why Platero AI
Everything you need to manage your restaurant reviews on autopilot.
Sounds like you
It studies four of your own replies (an angry one, a middling one, two happy ones) and re-reads your latest every time it drafts. You set the tone, length, emojis, signature and your own instructions.
Negative reviews, handled
Turns a one-star complaint into a calm, professional reply future diners trust.
Always on
Every new review gets a ready-to-post draft within the hour, even at 3am.
Publish your way
Approve with one click, publish a batch at once, or auto-publish by star rating.
Know what guests love and hate
Your top praise and top issues from the last 30 days, plus rating breakdown and response rate. Click a topic to read the reviews behind it.
Your backlog, cleared
Your first 100 past reviews are answered free on day one.
New York restaurant questions
The specifics that actually come up here, answered.
Your Google Business Profile is in safe hands
Every reply is reviewed before it goes live. Built to follow Google's Business Profile guidelines, professional, relevant replies that meet platform standards.
Google guidelines compliant
Every reply follows Google’s Business Profile content policies. Professional, relevant, and platform-safe.
Human approval, always
Nothing publishes until you approve it. Turn on auto-publish for the star ratings you trust, and that switch is yours too.
Content safety screening
Automatic checks for policy violations, inappropriate language, and sensitive content before any reply goes live.
Full audit trail
Every response is logged: what was generated, what was published, when, and by whom. Complete transparency.
Join restaurant owners who respond to 100% of their reviews
Every unanswered review is a customer you're losing right now
Your competitors are responding. Your customers are reading. The reviews you don't answer today are the customers you lose tomorrow.
No credit card. No setup fee. No long-term contracts.